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Follow-up Systems

Nobody falls through because a diary was not checked.

The review that was agreed, tracked until it happens or until somebody decides it should not.

What it does

In the terms a clinician would use.

  • Turns an agreed follow-up interval into a dated, owned, visible item on a queue.
  • Escalates an overdue review to a named person rather than to a shared inbox.
  • Sends patient reminders in the language the patient chose, across the nine the platform ships.
  • Records the reason a follow-up was closed without being done, which is the entry a subsequent audit actually needs.
What it will not do

It does not contact a patient without a recorded consent for that channel, and it does not treat an unanswered reminder as a completed follow-up.

See Follow-up Systems against your own case.

Bring an anonymised case you already know the answer to. It is the only demonstration that tells you anything.